Refund policy

30-day returns
We want you to love what you ordered. If something is not quite right, you can request a return or exchange within 30 days of receiving your order.

How to return an item

1. Email us at info@pennypearlboutique.com with your order number and the item(s) you would like to return or exchange.
2. We will reply within 24 hours on business days with the next steps and the return address.
3. Please do not send items back before you have received our instructions.

Conditions

• Items must be unworn, unwashed and in their original condition with tags attached.
• For hygiene reasons, swimwear and underwear can only be returned unopened.
• Return shipping costs are paid by the customer, unless the item is faulty, damaged or not what you ordered.

Refunds
Once we have received and checked your return, we will email you and refund the amount to your original payment method within 5 to 10 business days.

Faulty or incorrect items
Received a damaged, faulty or incorrect item? Email us within 30 days with a photo and your order number and we will make it right with a replacement or a full refund, at no cost to you. This does not affect your rights under the Australian Consumer Law.

Questions?
Email info@pennypearlboutique.com. We are happy to help.