FAQ

How much does shipping cost?

Shipping is free on every order within Australia.

How long does delivery take?

We process your order within 1 to 3 business days. Delivery then usually takes 3 to 7 business days. You will receive an email with your tracking number as soon as your parcel is on its way. See our Shipping Policy for details.

Can I return or exchange an item?

Yes. You have 30 days after receiving your order to request a return or exchange. Email us at info@pennypearlboutique.com and we will guide you through the steps. See our Refund Policy.

How do I find my size?

Every product page has a size chart with Australian sizes and measurements in centimetres. Not sure? Email us and we will gladly help.

Which payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All payments are encrypted.

How can I contact you?

Email info@pennypearlboutique.com or use our contact form. We reply within 24 hours on business days (Monday to Friday).